Last updated 5 November 2026.
1. Where we ship
We ship to street addresses and P.O. Boxes in the 48 contiguous United States and the District of Columbia. We also ship internationally to Canada, Australia and all 27 member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or any other U.S. territory, and we do not ship to APO, FPO or DPO military addresses. We do not currently ship to any country not listed above. If you enter an address we do not ship to, no shipping rate will be offered at checkout.
2. Where your order ships from
orlenaz does not hold inventory in the United States or in any other destination country. Orders are picked, packed and dispatched by our supplier's warehouse in China and shipped to the delivery address. Our Montana address is a registered business address only.
3. Processing time
Orders are processed in 3 to 5 business days. Business days are Monday to Friday, excluding U.S. public holidays.
Orders placed before 6:00 PM MT Monday to Friday begin processing the same day. Orders placed after that time, or on a weekend or a holiday, begin processing on the next business day.
4. Delivery time
Once dispatched, delivery takes 8 to 12 business days to the United States, Canada, Australia and the European Union.
| Stage | Business days |
|---|---|
| Processing | 3-5 |
| In transit | 8-12 |
| Total | 11-17 |
These are estimates, not guarantees. Weather, customs inspection and carrier backlogs can add time, and we will tell you if we learn that your order is affected.
5. Shipping cost
- United States: flat rate of $7.95 per order. Free shipping once the order total, after any discount is applied, reaches $60 or more.
- Canada, Australia and the European Union: flat rate of $9.95 (USD) per order. Free shipping once the order total, after any discount is applied, reaches $79 (USD) or more.
- Prices and shipping fees are charged in U.S. dollars. If your card is in another currency, your card issuer converts the amount at its own exchange rate.
6. Carriers and P.O. Boxes
U.S. orders ship with USPS and FedEx. The carrier is chosen at dispatch. U.S. orders addressed to a P.O. Box always travel by USPS, because FedEx does not deliver to P.O. Boxes. International orders are delivered by a postal or courier partner in the destination country.
7. Duties and taxes
United States: import duties on the inbound shipment are included in the price you pay. You will not be asked for a customs payment on delivery. No sales tax is added at checkout.
Canada, Australia and the European Union: prices do not include import duties, VAT, GST or other local taxes. Any such charges are set by the destination country, are collected by the carrier or customs authority on or before delivery, and are paid by the recipient. They are not added at checkout.
8. Tracking
You will receive a tracking number by email once your order is dispatched. Tracking can take a day or two to start updating after the number is issued.
9. Wrong address, missed delivery, lost parcels
Please check your address before you place the order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the cost of the second shipment is yours.
If tracking has not moved for 10 business days, email support@orlenaz.com with your order number and we will open an investigation with the carrier.
10. Contact
NORDIN FULFILLMENT LLC, 1001 S Main St Ste 600, Kalispell, MT 59901, United States
Email: support@orlenaz.com · Phone: +1 310-788-2525
We reply to email within 24 hours.